Don’t Computerise Thing Humans Do Best

In designing a computer system, you have to let the computers do what computers do best and the people do what people do best. I recall when designing a banking system explaining to the executives that computers are happy to file things in many different orders at once. They were delighted. It never occurred to them to ask for something that was clearly impossible in the world of paper files. On the other hand, they wanted us to implement intricate, constantly changing rules of thumb that people could handle in their sleep because in their view, this would be trivially easy to do, even if only marginally useful.

~ Roedy (1948-02-04 age:69)